I got into my first #BlackLivesMatter argument with a stranger! It was not #superfun.

The organization I work for has a sidewalk sign and we change the message every week. Usually it's a short, inspirational quote, but it's a liberal organization so I'm often on my guard in case someone walks into the office and has a problem with whatever's out there. It's not really my job to defend the organization and its views -- I'm not a member, I just work there -- but often the higher-ups have better things to do than argue with strangers so my job sometimes entails defusing cranks.

Unfortunately, when Mr. All Lives Matter called our office this week, I did not have on my Welcoming Hat of Patience and Respect. Instead my plumage was bright with righteousness and spread wide about me, and soon, as witnesses will attest, I was just talking over the guy and he was talking over me and we were getting nowhere.

And I hate confrontation. You really have to push me hard before I snap. But after a couple of fruitless minutes where I'm sure my heart rate doubled, my many years in customer service finally kicked in and I just shut up and let him rant. Normally that's a good technique to use with angry customers, to let them explain the depth and breadth of their problem unimpeded. And maybe he just wanted to be listened to by someone he perceived as the problem, or the enemy, or just ignorant and in need of educatin'.

The second technique that works with angry customers is to find something neutral to apologize for -- "I'm so sorry this happened to you," is almost guaranteed to get them on your side and to believe you're actually going to fix their problem* -- but since there was no way on God's green earth I was going to apologize for my defense of our beleaguered Black brothers and sisters, Plan C was just to wait until he said something I could reasonably agree with, which he eventually did. 

"Politicians are all crooked, they're not going to fix this!" he said, almost pleadingly, which allowed me to jump back in and say, "I agree, this is not something politicians can fix, the people have to do it." This gave us both the out we were looking for.

"You know, I learned something from you today," he said approvingly, "and I hope you learned something from me, too," though what he taught me was to get to the listening part a lot faster next time, and then tell him to put it all in a letter to my boss.

*Do not try this with me, Blue Shield, I see right through you.

The best thing to counteract all the office drama was the fact that, because I work in a historic landmark building, it's also a Pokemon Gym, so all throughout the week people were standing around the courtyard or sitting on the steps staring at their phones and battling with their Pokemon. I admit, I tried to pit my completely underpowered Rhyhorn against a champion Charmeleon, who immediately handed me my own ass.

I am now on what appears to be the final draft of my manuscript, and that is #superfun! I love editing and rewriting, it's the best part of all of this. I would tinker with this book for years, I would polish and touch up until I die but Jack would probably kill me first (I know that makes no sense but believe me, he'd figure out a way).

I still have no health insurance, but I've been assured by my insurer that should anything happen to me while they're untangling the unholy mess they made, I'll be covered retroactively. Jackson would like someone to look at his shoulder but I haven't made the appointment yet because I don't believe either Blue Shield or the state will reimburse me. I know that sounds like I value my money more than my son's health, but his vague discomfort is not pressing enough for me to start writing checks to an escalating cadre of specialists. Please use this post as evidence of my neglect when Jackson's NBA career is cut tragically short by a career-ending rotator cuff injury.

Lastly, I'd like to recommend a few newsletters I subscribe to. Alice Bradley's Weekly Newsletter, of course. The Awl has a great one called "Everything Changes" and it always manages to say just the right thing when I need it. Sean Bonner's "The Crowd" always points me in good directions. And Meaghan O'Connell's "Like This" is a wonderful chronicle of her life as she writes a book and lives with her husband and young child while feeling somewhat adrift in the Cayman Islands.